By downloading a small, self-executing program, end users can receive true hands-on help from your helpdesk staff. Using NetOp, your helpdesk representative can see the end user's screen, move the cursor, click, type - and even transfer files. And when the program is closed again, it automatically deletes itself from the end user's hard disk.
- No pre-installed software required
- Operational in seconds - just download a small 650 kb file from a website
- No administrative privileges required to run
- Easy to use - no training needed
- Firewall friendly - initiates session from inside using standard web services
- Licensed per helpdesk representative, not per enduser
- No footprint left at the remote computer